Responsible Gaming – Play Safe on the 19myr Platform

Responsible gaming means approaching betting as a form of entertainment with full awareness of the risks involved, and taking active steps to ensure it stays an enjoyable and controlled part of your life. Just as you can enjoy watching a Malaysia Super League or EPL match without letting it take over your entire schedule, betting can be enjoyed responsibly with the right approach.

At 19myr, we recognise that online betting platforms carry a significant responsibility toward their players. The enjoyment of spinning slots, the thrill of live baccarat, or following EPL Sports Betting should always rest on a solid foundation — an understanding that wins are never guaranteed, losses are part of the experience, and gambling should never take priority over life's essentials such as rent, food, and family obligations.

The key to responsible gaming is simple to say but requires discipline in practice: set limits before you play, stick to those limits, and stop when they are reached — regardless of whether you are winning or losing. 19myr provides all the tools you need to put these principles into action within your account.

19myr provides five self-control tools accessible directly from your "Account Settings" section. All tools are free and require no approval process or complicated steps. We encourage all players — not just those who feel they have a problem — to use these tools as part of a healthy and responsible betting practice.

• Deposit Limit – Set the maximum amount you can deposit into your 19myr account within a daily, weekly, or monthly period. Once this limit is reached, the system will block any further deposits until the period resets. Reductions to your limit take effect immediately; increases require a 48-hour waiting period to allow time for reconsideration.
• Betting Limit (Bet Limit) – Cap the maximum amount you can wager in a single session or over a set period. This tool is especially useful for players who want to enjoy longer sessions while keeping their spending in check.
• Loss Limit (Loss Limit) – Set the maximum amount you're willing to lose within a given period. Once the loss limit is reached, the 19myr platform will prevent you from continuing to bet until the period ends. This is one of the most effective tools for preventing loss chasing – a dangerous habit that often leads to more serious financial problems.
• Cooling-off Period – Take a break from the 19myr platform for 24 hours, 7 days, 14 days, or 30 days without permanently closing your account. During the break period, you will not be able to log in or make any transactions. This is a good option when you feel you need some distance without making a permanent decision.
• Permanent Self-Exclusion – For players who decide they need to stop entirely, 19myr offers a permanent self-exclusion that closes the account for good. Once activated, this cannot be reversed and you will not be permitted to register a new account with 19myr. Any existing balance will be processed for withdrawal in accordance with standard procedures.

Gambling problems rarely emerge overnight — they develop gradually and are often difficult to detect on one's own, as the human mind tends to rationalise behaviours that have become habitual. It is important for all 19myr players to recognise the early warning signs so that action can be taken before the situation becomes more serious.

Below are some warning signs that deserve serious attention. If you recognise two or more of these in yourself, we encourage you to contact the 19myr support team or activate your self-control tools immediately:

• Betting with money that should be used for essential needs such as rent, utility bills, car payments, or the family's food expenses.
• Chasing losses – continuing to bet in larger amounts in an attempt to recover money already lost, even as the losses keep mounting.
• Lying to family members, friends, or your employer about how much time or money you have spent on betting.
• Feeling restless, irritable, or uncomfortable when unable to bet, or when trying to stop.
• Neglecting work, family, or social responsibilities due to spending too much time on betting.
• Borrowing money from family or friends, or using a credit card solely to fund betting activity.
• Thinking about betting almost constantly – planning your next session, figuring out how to fund your bets, or repeatedly replaying past sessions in your head.
• Using betting as a way to cope with feelings of stress, boredom, loneliness, or sadness.

The process for activating self-control limits on 19myr is designed to be as simple and quick as possible. We don't want any technical barriers stopping players from taking steps to protect themselves. Here are the easy steps to follow:

Self-exclusion is an option for players who decide they need to stop betting entirely, whether for an extended period or permanently. It is a decision that takes courage, and 19myr fully respects that choice. No unnecessary questions will be asked, and no attempts will be made to persuade you to keep playing — we will process your self-exclusion request promptly and with complete respect.

19myr offers two types of self-exclusion. The first is a temporary self-exclusion for a period of 6 months to 5 years — suitable for players who want an extended break but are unsure whether to stop permanently. The second is a permanent self-exclusion that closes your 19myr account for good, with no re-registration permitted. Both options can be requested via live chat or by emailing support@19myr.click.

• Self-exclusion takes effect within 24 hours of the request being received and confirmed.
• All eligible balances in the account will be processed for withdrawal to your original payment method — Touch 'n Go, DuitNow, or whichever e-wallet was used.
• While your self-exclusion is active, all marketing communications from 19myr will be stopped.
• If you attempt to register a new account during your self-exclusion period, the account will be closed and the balance forfeited upon detection.
• Permanent self-exclusion is final and cannot be reversed once it takes effect. Please think carefully before choosing this option — though we fully support whatever decision you make.

Take a few minutes to answer the self-assessment questions below honestly. These questions are based on widely used problem gambling recognition guidelines. This is not a formal test, but it can help you evaluate how well you are managing your betting activity.

Answer "Yes" or "No" to each of the following questions. If you answer "Yes" to three or more, we strongly encourage you to contact the 19myr support team or seek professional help:

Sometimes, those closest to someone struggling with a gambling problem can spot the warning signs before the person themselves does. If you are concerned about the betting habits of someone you care about — whether a partner, child, sibling, or friend — here is a guide on the most effective ways to approach the situation.

• Choose the Right Time and Place – Have the conversation in a calm, private setting — not when the person is angry, frustrated, or has just experienced a significant loss. Choose a time when both parties are composed and able to talk rationally.
• Approach with Compassion – Express your concerns using "I" statements — for example, "I am worried because I have noticed..." — rather than accusations such as "You always..." which can cause the person to become defensive.
• Understand that recovery takes time – Gambling problems are complex, and recovery rarely happens overnight. Your ongoing support is invaluable, but take care of your own mental health throughout this process as well.
• Avoid Paying Gambling-Related Debts — Even with the best intentions, paying off someone's gambling debts can inadvertently enable them to keep gambling without fully facing the consequences of their actions.
• Seek Support for Yourself – Supporting someone with a gambling problem can be emotionally draining. Don't hesitate to seek counselling or join a support group for families of problem gamblers.

Responsible gaming isn't just a section on the 19myr website – it's a core value that shapes how we operate, how we design our products, and how we engage with our players. Here are the concrete commitments we make to every Malaysian player on our platform.

19myr will never send marketing communications to players who have activated self-control limits or who are within a self-exclusion period. We do not encourage players to raise the limits they have set for themselves. We do not design games or interfaces intended to manipulate players into continuing beyond their original intentions.

The 19myr team conducts regular internal reviews to ensure that every aspect of the platform – from interface design to promotional messaging – complies with our responsible gaming principles. This includes independent third-party reviews to keep our assessments unbiased.

Finally, 19myr is committed to continuously improving the responsible gaming tools and resources we offer, based on the latest research developments in gambling health and feedback from our own players. Player safety is not static — it is an ongoing process of improvement.